Customer-Centered Approach

What do you think….Was Confucius right when he said, “Life is really simple, but we insist on making it complicated.”? 

We at TRINITY aren’t sure how or why life gets messy sometimes, but we certainly know it happens. That’s why our mission is to make our customers’ home lives simpler. More efficient. Less cluttered. And certainly, less complicated. 

From our laundry organizer carts to our shoe storage benches, we want your living space to help you feel calm, organized, and in control so you’re free to tackle life’s challenges, both big and small. It’s a purpose that leads everything we do from the products we design, the extra steps we take to ensure their safety and quality, and the way we treat you.

Our customer-centered approach starts in the product development phase. We’re always looking to create new products based on customer feedback and new trends. (One example: our stylish and space-saving pet crates and litter enclosures.)

It extends to the design and manufacturing processes, where our commitment to quality shines through. We focus on durable materials and quality construction that make our products safe and built to last. We test those products to make sure they stand up as promised. And we’re proud to have them certified by NSF and other third party organizations.

Last but certainly not least, is how we serve our customers. After all, it’s one thing to have a beautiful closet organizer….one that can help you essentially double your closet space so that you can keep all your favorite clothes, shoes and accessories visible and easily accessible.

But it’s another to have to spend all day fumbling to put it together. Or to have it delivered, find it’s not right for your space, and be stuck with it. Or to need a replacement part and strike out trying to reach the actual company who made it.

That won’t be your experience with TRINITY:

• We offer a 30-day unconditional guarantee where you can return any product for any reason within 30 days of purchase. No questions asked. No charges to you.
• Every product we sell has a 1-year limited warranty.
• Replacement parts are available at no cost to customers.
• We partnered with BILT® to give you interactive, easy-to-follow 3D assembly and installation guides.
• We offer a dedicated customer service phone line from 5 a.m. – 5 p.m. PST.

Have more questions? Visit our Here to Help page or contact us via phone, email, or our website.

Recent Customer Feedback

“Trinity customer service provided excellent assistance. We were so impressed with their service and quality of product we have since ordered another Trinity.”

"Not only is it well constructed but looks great, it has a place for everything and comes with the liners already pre-cut for every drawer. One drawer was dented in shipping and the company couldn't respond fast enough. Sent out a replacement drawer right away. Great product and positively great customer service from Trinity. Would definitely recommend this to anyone and everyone.”

“Ordered a workbench and It came well-packaged and on time (actually, it came faster than the Trinity people predicted). Instructions were excellent. Setup was a breeze! The workbench is well-constructed and meets my every need. I recommend it highly.”