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Shipping and Delivery of Large Products and Bulk Orders
Items or orders that ship via LTL (Less than Truck Load) Freight are curbside delivery only. See the below video for our LTL curbside delivery instructions. If other arrangements need to be made, please contact us before placing your order.
TRINITY Everything in its place
Curbside Instruction Video
After placing your order, TRINITY will call you to confirm shipping info before shipping your order.
TRINITY will pass this info onto the trucking company
Info we need to confirm with you:
Contact name, Reachable daytime phone number, and Delivery address
For Residence
Delivery will arrive on a 53’ long tractor-trailer
Do you have any height restrictions? length restrictions? Please let us know.
Liftgate service is provided
For Business
delivery will arrive on a 53’ long tractor-trailer
do you have any height restrictions? length restrictions?
do you have a loading dock?
liftgate service is provided
do you require an appointment? Please let us know.
Please note that this shipment will arrive on a pallet and will be a Curbside Delivery ONLY
NOT onto your driveway
NOT into your garage
NOT into your house or business
NOT up the stairs
We suggest that you have a hand truck, furniture dolly and/or another person there to assist in receiving this shipment as it is quite heavy.
Once the shipment arrives to the closest terminal, our trucking company will get in touch with your contact person to arrange for the delivery time and date.
Delivery times are Monday through Friday (NO WEEKENDS)
approximate 4-hour delivery window.
When your curbside delivery arrives:
Inspect the product fully by walking around the pallet to ensure there are no signs of damage.
If there is visible damage, cut the black straps and lift the box to do a closer inspection.
if there is damage to the wood top or the frame DO NOT accept the shipment.
Write DAMAGED on the delivery receipt.
If the driver is uncooperative do NOT sign the delivery receipt.
Write DAMAGED and refuse the product.
If you bought more than one product, only refuse the full damaged unit.
Contact the retailer or TRINITY to arrange for replacement.
If there is damage to the drawers handles, or doors, you can accept the product.
Contact TRINITY and we will replace those parts for you.
If the product is not damaged sign the delivery receipt and enjoy your unit.
The customer service number is 1 800 985 5506 or customerservice@trinityii.com
Monday through Friday 8 am to 5 pm pacific time
To purchase additional parts visit trinityii.com
email customerservice@trinityii.com
Curbside Delivery Instructions
After placing your order, TRINITY will call you to confirm shipping info before shipping your order.
*TRINITY will pass this info onto the trucking company.
Info we need to confirm with you:
- Contact name
- Reachable daytime phone number
- Delivery address
For Residence
Delivery will arrive on a 53’ long tractor-trailer
Do you have any:
- Height restrictions?
- Length restrictions?
Liftgate service is provided
For Business
Delivery will arrive on a 53’ long tractor-trailer
Do you have any:
- Height restrictions?
- Length restrictions?
Do you have a loading dock?
Do you require an appointment?
Liftgate service is provided
Please note that this shipment will arrive on a pallet and will be a Curbside Delivery ONLY.
- NOT onto your driveway.
- NOT into your garage.
- NOT into your house or business.
- NOT up the stairs
We suggest you have a hand truck, furniture dolly and/or another person there to assist in receiving this shipment as it is quite heavy.
Once the shipment arrives at the closest terminal, our trucking company will get in touch with your contact person to arrange for the delivery time and date.
Delivery Times:
- Monday - Friday [NO WEEKEND]
- Approximate 4-hour delivery window
When your curbside delivery arrives:
- Inspect the product fully by walking around the pallet to ensure there are no signs of damage.
- If there is visible damage, cut the black straps and lift the box to do a closer inspection.
- If there is damage to the wood top or the frame, do NOT accept the shipment.
- Write DAMAGED on the delivery receipt. * If the driver is uncooperative, do NOT sign the delivery receipt. Write DAMAGED and refuse the product.
- If you bought more than one product, only refuse the fully damaged unit.
- Contact the retailer or TRINITY to arrange for a replacement.
- If there is damage to the drawers, handles, or doors, you can accept the product. Contact TRINITY, and we will replace those parts for you.
- If the product is not damaged, sign the delivery receipt and enjoy your unit.