I was hesitant to buy an 'open box' but could not be more pleased. The tool box/bench is beautiful & more than I expected. Misty communicated everything I needed to know and expect. Then there was RL transportation. What a great group of folks letting me know the delays. Finally Casey who delivered the tool box/bench. He is the best! Casey was kind and so very helpful. He needs to be cloned. Yes but from Trinity!